Terms And Conditions

New Vehicle Solutions Limited – Terms & Conditions

These terms and conditions apply between you and New Vehicle Solutions Limited for the acquisition of a UK vehicle(s) supplied by a UK Dealer/Manufacturer. This website is owned and operated by New Vehicle Solutions Limited whose registered office is:


New Vehicle Solutions Ltd


Our Registered Office:

New Vehicle Solutions Ltd,

Tremains Road, 




Company Registration Number: 8572112

VAT Number: 166595858


New Vehicle Solutions Ltd provides this website (www.NewVehicleSolutions.co.uk) to you subject to the following terms and conditions;  


Please read these terms and conditions carefully - if you use our site you are deemed to have accepted these terms and conditions and thereby have entered, into a legally binding contract.   


The terms and conditions stated need to be read in conjunction with the order you accept placed with us. Please leave this site if you do not wish to accept these terms and conditions.  


We reserve the right to make changes to these terms and conditions from time to time which will take effect from the date when the changes are posted on this website. Your continued use of this website will constitute your acceptance of any changes to these terms and conditions. Please remember that throughout these terms and conditions when we mention "we", "us" or "our", we mean New Vehicle Solutions Limited.

When we refer to "you" we mean the user of our website.  


New Vehicle Solutions Ltd is a licensed credit broker 


(We are not a funder) and is authorised and regulated by the Financial Conduct Authority. Limited Permissions Reference Number: 685872 


New Vehicle Solutions Ltd is an Appointed Representative of AutoProtect (MBI) Limited which is authorised and regulated by the Financial Conduct Authority for Insurance Mediation, their reference number is 312143


You can check this on the FCA Register by visiting the www.fca.org.uk or by contacting the FCA direct on 0300 500 8082


New Vehicle Solutions Ltd is also a member of the British Vehicle Rental and Leasing Association – Membership No. 2035  




Our Services


We will at all times act in your best interests, We will source loans from the market that are suitable to the requirements you disclose to us.

When the preferred option has been agreed, we will provide you with information about the loan and the provider of this to ensure you understand your responsibilities and commitments before proceeding.


The firm will be acting as a Credit Broker on your behalf and is not a Lender.

Some of our lenders may charge an administration fee to set up your agreement.

New Vehicle Solutions Limited typically receive a commission or other benefits from finance providers should you decide to enter into an agreement with the finance provider we have introduced you to. Such commissions or benefits are variable depending on the finance provider, Type of contract and term of agreement and are not affected by rates of interest on the loan. Any renumeration amounts can be requested and disclosed prior to the conclusion of the transaction.


Scope of Service


New Vehicle Solutions Ltd works with a panel of lenders, which represent a fair analysis of the relevant market. Please ask for details of the panel of lenders we use if you require this information.


We can broker the following finance products:


Hire Purchase / Lease Purchase

Finance Lease (Business Users Only)

Contract Hire (Personal & Business Contract Hire)


AutoProtect (MBI) Limited (New Vehicle Solutions Ltd - Appointed Representative)


GAP & RTI Insurance


Details of GAP & RTI Insurance can be found on our website: 



Our Charges


We will not charge any fee for this service as we may receive payment by way of a commission or fee direct from the lender.


Website Contents


Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on our website including pricing, images and vehicle data, we give no warranty and make no representation regarding the accuracy or completeness of the content. Consequently, we accept no liability for any losses or damages (whether direct, indirect, special, consequential or otherwise) arising out of errors or omissions contained on our website.


All images are for illustration purposes only.


They may not represent the exact specification of the vehicle.


We do not agree the quality or performance of any vehicle. Whilst we will bear no responsibility if you are not satisfied with the vehicle ordered, we will endeavour to liaise on your behalf with the finance company.


We reserve the right to make changes to the contents of our website at any time without notice or incurring liability. E&OE (Errors and Omissions Excepted).




New Vehicle Solutions Ltd uses a number of leading funding suppliers to provide their pricing. Each price advertised is unique to, an individual funding/supplier and therefore may only be available through that funding/supplier. Should you not meet the financial or operational criteria of the particular, funding/supplier, then New Vehicle Solutions Ltd may offer you an alternative funding/supplier, whose price may vary from the one advertised.


Prices quoted for business leasing/contract hire exclude VAT. Prices quoted for personal leasing/contract hire include VAT.


Unless stated to the contrary, the prices include UK mainland driven delivery on new vehicles only. We reserve the right to pass on costs imposed on us by the franchised dealer to certain locations within the UK. However, we will advise you if there is an additional delivery charge prior to you completing the finance documentation. Delivery on a trailer may be available at extra cost.

Used vehicles are required to be viewed and collected from our showroom in Tremains Road, Bridgend, CF311TZ. Delivery of used vehicles can be arranged at an additional charge.


New Vehicle Solutions Ltd reserves the right to withdraw a quotation before or after you order a vehicle. This may be because of, but shall not be limited to, changes in money costs, manufacturer’s prices or residual values, or model availability.


Prices on the New Vehicle Solutions Ltd website are for information purposes only and do not constitute an offer by New Vehicle Solutions Ltd which is capable of acceptance by you. 


Although we endeavour to ensure that all pricing information on our Website is accurate, occasionally an error may occur and goods may be miss-priced or misrepresented. E&OE (Errors and Omissions Excepted).





New Vehicle Solutions Ltd will provide a quotation for you based on your requirements and cannot be held liable for any extras, options or otherwise which you fail to adequately describe to us. E&OE (Errors and Omissions Excepted).


The CO2 and P11D Values are given as a guide only and are subject to change by the manufacturer.




By signing and returning the Order Confirmation you are accepting these terms and conditions and agreeing to order your vehicle in accordance with these terms and conditions.


An order does not create a contract between you and New Vehicle Solutions Ltd. For there to be a contract, New Vehicle Solutions Ltd must locate you a vehicle with your desired specification at a price acceptable to both you and New Vehicle Solutions Ltd. You must enter into a financial agreement with a finance company, there is no contract to hire a vehicle until the finance agreement is signed by you and the financial agreement has become operational.


Following an acceptance by you of a quotation by us, you will be required to complete a financial application form.


New Vehicle Solutions Ltd accepts no responsibility for any errors or omissions regarding vehicle model or specification, including any optional extras, if you have accepted the order and these terms and conditions. It is your responsibility to check the vehicle you are ordering is to your requirements.


Financial applications


By providing your business and/or personal information to us, you authorise us to disclose this information and any other information we hold about you to one or more lenders for, the purpose of considering your finance application. You are also accepting the terms and conditions of the funder/lender.


You may be required to provide supporting information and/or income and expenditure details to ensure affordability and ability to repay the desired finance agreement.


We rely on you to provide accurate information and relevant documentation.


If you are applying on behalf of a Limited Company, you are confirming you have the authority for a credit search to be carried out in the name of the Company and its Directors.


The finance company will use the information provided to carry out searches with Credit Reference Agencies. A record of this search will be kept and may be used by other lenders in assessing future applications from you or your business. The finance company will make checks with various fraud prevention agencies to detect and prevent fraud.


You will provide any information required by the lender as a condition of their consideration of your finance application. Refusal to do so will result in your finance application being declined.


New Vehicle Solutions Ltd cannot accept any responsibility for any losses incurred by you arising out of the contract between you and the finance company and purported arrangements relating to the supply of any vehicle sale to the extent that such loss is caused by our negligent act or omission.




A minimum holding deposit of two hundred and fifty pounds (£250) is required with every order to show the customer's commitment to purchase/lease/contract hire a vehicle. Such a deposit, if it is accepted, will become a holding deposit and represent confirmation by the customer of the vehicle order and acceptance of all terms and conditions.


For specialised or custom order vehicles New Vehicle Solutions Ltd my request a larger holding deposit this will be individually negotiated between New Vehicle Solutions Ltd and the customer relative to the financial structure of the balance to be paid and is set out on the front of the order form and invoice.


If the customer fails to take delivery and/or pay the balance of the price without lawful reason by the agreed date, “New Vehicle Solutions Ltd” will be entitled to treat the agreement as cancelled by the customer and offer the vehicle for re-sale.


New Vehicle Solutions Ltd may claim from the customer any reasonable losses suffered which may include but are not limited to stocking charges, dealer fitted options to the vehicle, and any reduction in the value of the vehicle. 


New Vehicle Solutions Ltd will be entitled to use the deposit and any prepayment to reduce its reasonable losses. Any excess will be returned to the customer and the customer will pay any shortfall.


Delivery and Documentation


All documentation required by the finance company must be completed by you and returned to us prior to the delivery/collection of your vehicle being arranged. 


If documentation is incorrectly completed and/or all supporting documents required by the finance company have not been viewed by ourselves delivery will also not be arranged.


Any outstanding monies owed to New Vehicle Solutions Ltd must be paid and cleared by you before delivery/collection will be arranged.


Estimated delivery dates are our best estimate and based on information provided to us by the manufacturer/supplier of the vehicle. Please acknowledge that this estimate could be subject to change.


Whilst we endeavour to meet any estimated timescale quoted, we will not be liable for any compensation arising out of a delay to your vehicles due to factors out of our control.


Statutory *cooling off period observed by finance companies applies to all vehicles and as such, vehicles will not be delivered until the cooling off period has expired. (*Where applicable - Regulated Consumer Agreements Only)


We may require proof of insurance subject to finance company rules. 


You must be a named driver/business or main policyholder on the insurance certificate. 




If you wish to cancel your vehicle order prior to delivery you must do so in writing. Such cancellation may result in loss of any monies paid to New Vehicle Solutions Ltd subject to our discretion unless you exercise your rights afforded to you under the Consumer Credit Act 1974, the Consumer Protection (Distance Sales) Regulations 2002 or the Financial Services (Distance Selling) Regulations 2004. Distance selling rights do not extend to a business customer.


Any additional costs incurred by us due to a cancellation by you will be passed on to you. We will provide evidence of such costs upon request.


New Vehicle Solutions Ltd cannot accept any responsibility for any losses incurred by you arising out of the contract between you and the finance company and purported arrangements relating to the supply of any vehicle sale to the extent that such loss is caused by our negligent act or omission.



New Vehicle Solutions Limited typically receive a commission or other benefits from finance providers should you decide to enter into an agreement with the finance provider we have introduced you to.


New Vehicle Solutions Ltd is committed to customer service. Please visit the Treating Customers Fairly section of our website:




If you are dissatisfied with our service, we will endeavour to resolve any issues in a fair and effective manner. Please visit the Complaints Procedure section of our website for further information:




Nothing in these Terms & Conditions shall affect your statutory rights.


T&C’s are reviewed regularly and updated as required. 




Vehicle quotations will remain valid for a period of 14 days, with the exception of:

Whilst every effort is made to ensure the validity of vehicle quotations New Vehicle Solutions Ltd reserve the right to withdraw quotations or vehicle orders supplied by New Vehicle Solutions Ltd to our customers without notice.


New Vehicle Solutions Ltd reserves the right to withdraw any quotation produced, either by a system based quotation, Verbal quotation or by electronic mail (Email) Post or Fax.


Specification and Images:


Whilst every effort is made to verify and ensure the accuracy of the data, the information should only be used as a guide and no purchasing decision should be made without verification of the latest data from either the manufacturer or franchised dealer. 


All images on the website are for illustration purposes only. The rates and vehicle data (including images, "standard equipment", "factory fitted options", "colour and trim" and "technical data") contained in this web site are provided by a third party and are for information purposes only and - as such - cannot be relied upon.


Part Exchanges


Any part exchange allowance agreed with a customer is usually based upon the customer's description of the vehicle to “New Vehicle Solutions Ltd”.


In the event of subsequent damage to the vehicle, fair wear and tear expected, or if the customer knowingly gave incorrect information concerning the vehicle or has concealed a defect in the vehicle which “New Vehicle Solutions Ltd” relied upon, 


“New Vehicle Solutions Ltd” may decline to take the vehicle, in which case “New Vehicle Solutions Ltd” will try to agree with the customer a new allowance.


If no agreement can be reached the customer shall either pay the full price, or “New Vehicle Solutions Ltd” will be entitled to treat the agreement as cancelled by the customer.


Exclusions and Limitations


Other than implied terms in favour of consumers under legislation, all other warranties, conditions and other terms implied by statute or common law are excluded.

However, nothing in these terms and conditions is intended to limit or exclude our liability for death or personal injury or for fraudulent misrepresentation or any liability that may not legally be limited or excluded.


Force Majeure


New Vehicle Solutions Ltd performance under these terms and conditions will be excused if we are unable to perform due to any cause beyond our reasonable control (Including but not limited to, any labour dispute, act of God, War, Act of terrorism, Riot, Civil Unrest, Fire, Flood, Storm, or any computer or internet-related failure, error or delay or Government imposed restrictions).



Adopted on: 01/08/2014


Last Date Reviewed: 10/05/2021